Can you ask the web guys to look into why the unanswered and active topic links do not work ?? having to scroll line by line on the forum to see if there are any new posts.. is frustrating ? for us old timers with bad eyes

Thanks

Posted By SuperUser Account on 23 Feb 2011 04:19 PM
The migration is complete and things are looking pretty good.

Unfortunately the active topics bug still exists and we are going to momentarily disable it while we get to cause.

The new web farm should give everyone a much faster forum experience and make the lack of 'active topics' functionality far more tolerable.

Please be patient while we work out the kinks.

-Joel

Posted By Pegsguy on 18 Mar 2011 04:37 PM
Greg: In all fairness I have to say that you seem to be trying hard to help the members. The 48 hr time frame Jesse refers to is the response time Member Services says they respond to emails within. Even allowing for weekends, those folks aren't even close! I would estimate that I have gotten exactly 2 responses from M.S. in any time frame and for each answer there have been 5 unanswered! Phone is a bit better but expect to be on hold for quite a time while "all of our customer services representatives are busy" is played on tape. When you do get through things generally get squared away but the wait time is often more than some can bear, especially if they are on a cel during working hours. Heck, I don't work and hate to spend 45 min. on 'Ignore' while some rep prays that I hang up and go away. Fortunately I have had few problems, perhaps because my expectations are realistic! Tom

Posted By ramseyetcs on 19 Mar 2011 11:38 AM

Posted By Pegsguy on 18 Mar 2011 04:37 PM
Greg: In all fairness I have to say that you seem to be trying hard to help the members. The 48 hr time frame Jesse refers to is the response time Member Services says they respond to emails within. Even allowing for weekends, those folks aren't even close! I would estimate that I have gotten exactly 2 responses from M.S. in any time frame and for each answer there have been 5 unanswered! Phone is a bit better but expect to be on hold for quite a time while "all of our customer services representatives are busy" is played on tape. When you do get through things generally get squared away but the wait time is often more than some can bear, especially if they are on a cel during working hours. Heck, I don't work and hate to spend 45 min. on 'Ignore' while some rep prays that I hang up and go away. Fortunately I have had few problems, perhaps because my expectations are realistic! Tom

I have to agree about Greg's ratings!  Good job.  I will add a good note about the "Help Desk" phone response though.  I was on a brief vacation in GA this week (home now) and when I checked my account discovered that there was a book that was shipped in mid Feb that I still had not received.  I got through quickly (thanks, I was on my cell phone) and when I described what the isse was the gentleman on the other end (sorry help desk guy, but I can't remember what your name is or I would give you credit here) said it would be removed and, if desired, the item could be reshipped.  About 1 hr later it was off the account.  I have to say that it appears, in general, things are getting better.

Posted By ramseyetcs on 26 Mar 2011 11:50 AM

Posted By ramseyetcs on 19 Mar 2011 11:38 AM

Posted By Pegsguy on 18 Mar 2011 04:37 PM
Greg: In all fairness I have to say that you seem to be trying hard to help the members. The 48 hr time frame Jesse refers to is the response time Member Services says they respond to emails within. Even allowing for weekends, those folks aren't even close! I would estimate that I have gotten exactly 2 responses from M.S. in any time frame and for each answer there have been 5 unanswered! Phone is a bit better but expect to be on hold for quite a time while "all of our customer services representatives are busy" is played on tape. When you do get through things generally get squared away but the wait time is often more than some can bear, especially if they are on a cel during working hours. Heck, I don't work and hate to spend 45 min. on 'Ignore' while some rep prays that I hang up and go away. Fortunately I have had few problems, perhaps because my expectations are realistic! Tom

I have to agree about Greg's ratings!  Good job.  I will add a good note about the "Help Desk" phone response though.  I was on a brief vacation in GA this week (home now) and when I checked my account discovered that there was a book that was shipped in mid Feb that I still had not received.  I got through quickly (thanks, I was on my cell phone) and when I described what the isse was the gentleman on the other end (sorry help desk guy, but I can't remember what your name is or I would give you credit here) said it would be removed and, if desired, the item could be reshipped.  About 1 hr later it was off the account.  I have to say that it appears, in general, things are getting better.

Ooops. Yesterday I got a bill in the mail that said my payment for the book I didn't receive is over due.  I will call again to discuss this with the help desk guys and see what happens (and of course get a name this time) and repost with the results!

Posted By charper1 on 28 May 2011 06:30 AM
Good Morning! I am a new life member, and have been relatively active on the "My Page" section of the website with a ranking of "New Poster". In the last week I have made a few friends and am glad to have them. I joined the Largemouth Bass group, the shore fishing group, and the Catfish group. I am interested in starting a new group for Saltwater fishing, I am confident to say that there may be some interest in this, considering that North America has thousands of miles of coastline (I live in Florida, so I do alot of saltwater fishing, as well as fresh). My question is how do I go about setting up a new group? I looked for a way on the website,but was unable to find it. Could you help me in this endeavor?  Thanks.... and Happy Fishing   charper1