I cant believe with the amount of money sent to this club that they cannot get a simple name even correct. I called prior to
paying off my Full Membership fees and requested that the name of my late father be put on it in his memory. They told me
this would be fine and that I would receive it in 4-6 weeks. They followed all the steps except for the one I specifically requested, and was told that would be fine. The wrong name is on my personalized rod. Now they are telling me that it would be another week to send me a return label to ship back the incorrect rod. Then change the name on my account to my deceased father's name and then they can put the name on the rod. STUPID, STUPID, and even more STUPID. They must have a bunch of reject idiots working the customer service for this club. We pay a few hundred dollars to become a Life Member and then they cant even follow a simple instruction, oh and if you don't like the service then you are SOL because they do not provide a refund after 30 days.

****Warning to all other members that the club has a 30 day no refund. But yet it takes 45 days to receive your product.**** If I could I would leave this club and make sure that all of my fellow military veterans found out about the horrible service provided by this company.

While speaking with the customer service personnel they tried to BS me with the fact that it takes them 4 weeks to just personalize a rod. I work for a company that ships parts on a daily basis and when we have a customer that was not taken care of properly we bend over backwards to take care of them. They are only the "PAYING CUSTOMER" for god's sake why should they be taken care of?