I have not been sent a product test package from the club in over 3 1/2 years, but the site says that I am enrolled in the program..anyone else have this problem? My Dad is also a Life Member and he receives things alot more than I do. I see all these great things that Club Members are testing but there is never anything in my mailbox.
Life Member since '05.

Yes, I have a similar problem.  I've written member services.  The answer I get is that they will respond in 72 hours.  I guess that means they will pick which hour out of the week or month they will use to compile 72.  I have just average computer skills but for the life of me I can't figure out how to update a profile.  My wife & daughter have great skills but they haven't figured it out either.  Seems like whenever they change something on website they forget or take for granted it is working.
What I really enjoy about the club is the forums where we can communicate with one another.  I probably use too much of everyone's time but being disabled this is a great means for me to be able to talk to people that share my same love and enthusiasm for the great outdoors, especially fishing.  Thanks to all of you!  Uncle Tom

You should be able to access your testing profile from My Account. Click on Product testing program and you should be there. I have never gotten a reply to an email from member services, and I have heard that calling is a crapshoot. Note to Uncle Tom: I almost always have time to talk (email) fishing if I'm not on the water. If you want to contact me, try mech60014-coho@yahoo.com  Tom

i will e mail customer service but if i dont recieve a response in a reasonable amount of time i will email kurt berkstrom . he has always answered quickly and is very helpful. i used to email steve pennaz personally but it seems he forwards them to kurt now. give kurt a holler and he will do the very best he can to help you out.

J albertson, try re-editing your testing profile, it's simple and easy to do if you go to my account at the top under the main banner add and "read" all the print on the right hand side near the top that has all the stuff about your private , public and testing information. Just follow the links and it's that simple. Guy's don't look for pics because you won't find any to follow to get there.
Mr. Beckstrom you might want to try telling your web designers to start using some if you want to make it easier for the men to find stuff. " LOL, LOL " Any ways about customer service, I never have trouble with it, I go into it knowing it may take a while to get to talk to someone and when they answere I'm always happy they do. They're pleasant to chat with and do a bang up job when I need them. nothings perfect and try remembering they aren't either when you talk to them. good luck and I hope you get your profile issues solved and are able to test something soon. If you do remember to send in the testing results asap, they like that when you do and it insures you get
re-entered for another testing. As for the 72 hour comment, if thats how you go into a conversaton with customer service I can't blame them for "forgetting" the call even took place. Try sugar, it attracts more than vinegar. I've never ever had to call more than once, even when ordering a shirt that they said would take up too 8 weeks to get proccessed. Funny how I had it in less than 2. best of luck to you and I hope you can get your testing profile going so you can have the thrill of enjoying all this club has to offer. It's really fun when you do.

I have rarely had to deal with member services, but I have found that they are totally unresponsive to emails as I have yet to have one of mine answered! I think you will do better with a phone call no matter how much of a pain it is. Tom

thanks alot gang

thanks alot gang

I habe been a member since 2007 and I have never nad the chance to test and product, you send my name to other clubs with the same weak offers . but you said that being a life member that I would get a chance to test and kee products going on three years that hasn't happen what uo?

I have been a life member for 2 years and never received a product testing item.  In fact I have attempted to enter the program, but always get an Error sign

I am beginning to think that there is not realley a product testing program. I can't seem to enter and e-mails are not answere. Phone calls alway go to a computer and no numbers are available for that subject. Can't seem to be able to talk to a real person

Hi dshreve. I can assure you that there is a product test program though I can see from your posts why you would say that. Not sure why you are having issues logging in to the profile. Try doing it from a different computer if you have not tried that already. Have you tried using the contacts list on the bottom of this page? HOpefully kurt or someone see's this post and is able to assist you with contacting the club. After you do get registered please be patient. there are a lot of members ennrolled and a limited amount of items for testing. also be sure that when you do get something to fill out your product evaluation and it wouldn't hurt to contact the company that the product came from to thank them. you never know what might come of that, also this might encourage them to submit future items for testing.

Brian

Well, thanks for all the help fellow fisherman, but I have updated my profile and information for the product testing several times. Just seems that they have nothing to send..Oh well, maybe in the future..Thanks again.

J..since 05'

jalbertson, don't upgrade profil unless it's asking ya....other wise yer name gets moved to the back of the list again....at least thats the skuttle-but around here......like ya say thou maybe in the future

Hi all...I'm new to this site, been a life member since May 2010. Yesterday I recieved my first "field testing product" It was the pro anglar fillet knife. It came with a book. The first book I recieved was last month called Bass Strategies. It was 10 dollars. So I payed and this month they sent me another book called "Catch fish, anywhere, anytime" This book came with the Knife and a report card to mail back after I "field tested" it. The price if this book was 26 dollars. So at the end of the day...I get to keep a fillet knife, which isnt all that great...6in blade, crappy handle...and a book...all for 26 dollars. They also include that if continue to recieve 4 more books, 6 total...I'd recieve a Rapala 50 lb fish scale. So...In my opinion, your not really getting "free" products to test. Your paying for it one way or another, wether it's buying books, or any other promotion that comes with the "field test" product. I don't really mind...I enjoy reading, and to me, it's not that much money...But it can be misleading...I was under the impression that it would be "free". But we have to remind ourselves...that nothing is free...nothing.

Tight lines everyone...

all you have to do is send the books back and you dont have to pay for them no book is going to teach you how to fish just doing it is the only way too learn

A real field test product is not shipped with a book, dvd or an invoice. An actual field test is preceeded by an email alert that it is coming. This email also contains the review form. In order to be eligible for a field test you must fill out a profile. Do this once, then re-register only after recieving a product to test. If you fail to submit a report, you risk being dropped from the program. With 170,000+ members, it can take a while to recieve something. Tom

I've been a life member since '09 and have received the fillet knife which came with a dull blade. I filled out the review form and later received the knotless hooks. I liked the hooks and so does my 70year old father. So I sent in the form and am waiting for the next. Over all, one product was bad and the second is good. I would say that is pretty good. I agree withe Pegsguy that there are a lot of members and there may be only enough product to get a basic sampling for a survey.
Just waiting for the next product.

I, have had same type of experience with the "CLUBS" both NAHC & NAFC. Now, I  recieved a letter from NAFC with offer to " UPGRADE" my membership to "TROPHY LIFE" status. With again the same promises of getting to "BE GUARANTEED" to recieve & field test/keep quality items. I did upgrade my LIFE MEMBERSHIP to TROPHY LIFE on my NAHC membership when the club first came out with that offer with the same  type promises.  I have "NEVER" RECIEVED"anything to fieldtest yet. My communication with the club's-response about this is always the same"STANDARD" answere-again that never happens.  So, I wonder if any of this info ever gets to the people anyone else in the club's other than that person that responds by E-mail or on the phone-is always someone different that responds as well. WARNING--WARNING-PLEASE DO NOT UPGRADE & WASTE YOUR $$$ ON SOMETHING THAT IS A JOKE-JUST AN EFFORT BY THE CLUBS TO RING OUT MORE $$ FROM THEIR MEMBERSHIP.  Sorry, but thats just the way I see it.  Injun-Tom-N-AR

I joined this club in 1995 as a life member and I got everything they promised to send me. I have field tested several items. In 2010 I upgraded to trophy live member and within three weeks I got everything they promised in the mail. I have never had any problems with the club,except getting calanders and stuff sent to me I didn't order,so I email them and tell them thanks for the free stuff and within a couple of days the send me a return UPS lable to send it back. I think this is a great club and for all you members out there that joined just to get free stuff you jioned for the wrong reason.

Take advantage of the mag and the forum and you will learn a few things along the way. So if you didn't get to field test an item so what, the world isn't going to stop turning because of it. so if you need to complain here is a web site you can go to www.whogivesacrap.com Now stop wineing and just enjoy what you have.

Harry

Trophy Life Member USN Retired 1969-1989 NW Bass Pro Washington State