They have responded to my emails in the past. It may take a few days to receive an reply, especially during the fishing season.
Posted By Dennis1022 on 05 Aug 2010 08:08 AM
Don't email them they don't respond to any emails. I have sent them several of them, they just don't answer. I had my Minn Kota 70 # Bow mount, never was in water but it had a broken head from the manufacture warehouse. I called the place where I purchase it and they sent me another one in it's place. Then I sent the broken one back free of charge by UPS. So my input would call the place where you bought it and ask for refund or exchange!
Hope everything works out for you.