Rod Tender: R.e. "Can you ask the web guys to look into why the unanswered and active topic links do not work ?" ... You read my mind! I too have been frustrated with that and had it on my ever-growing "to do" list to send a ticket to the IT peeps to investigate. I will expedite that ticket this morning -- thanks for reminding me! -- Regards, Web Guy Greg (P.S. My boss, who is one of our top web/IT guys won't be back from a well-deserved vacation until Wednesday, so if we can't get this fixed ASAP, hang tight with me ... we'll get 'er done as soon as we can :-) )

Thanks

Just met with IT Guy ... good news coming soon! He'll be ready to move FishingClub.com over to the new server as soon as this afternoon or evening. We will post more details as development arise. -- Web Guy Greg

The migration is complete and things are looking pretty good.

Unfortunately the active topics bug still exists and we are going to momentarily disable it while we get to cause.

The new web farm should give everyone a much faster forum experience and make the lack of 'active topics' functionality far more tolerable.

Please be patient while we work out the kinks.

-Joel

Posted By SuperUser Account on 23 Feb 2011 04:19 PM
The migration is complete and things are looking pretty good.

Unfortunately the active topics bug still exists and we are going to momentarily disable it while we get to cause.

The new web farm should give everyone a much faster forum experience and make the lack of 'active topics' functionality far more tolerable.

Please be patient while we work out the kinks.

-Joel

I hope it works the way you expect guys.  That would be GREAT

So far so good, ramseyetcs, members have been reporting faster speeds for loading pages, etc, which I too am experiencing. How has the site been working for you? If you are finding bugs, I forward notice to the IT Guys. -- Regards, Web Guy Greg

I must admit, it doe seem to be operating much faster!  Thanks to all the IT guys!!

Jeeze Jesse! You really put it all on the table there didn't you?! Ha ha

you see you tell it like it is and they back off hes responded to others days after my q. but not mine

I am sorry that you have not gotten your field test item
and the club gave you the run around .

I will contact Greg and have him check into this for you as he is on my friend list and i Recommend you friend him too .

Please remember Greg is new and has not seen your problem before . NO one ever really read these forums except us members so please give him a chance .

YES Kurt Beckstrom got to try out boats why because he is a writer And its free advertisement for the company,and he was at a event ranger hosted, did he get to keep the boat no.
heck even you can try out a new ranger boat at some dealerships or sponsored events.
please try to remember that the club is not the one that picks you for the product. The manufacture of the product tells them the criteria. How do i know this. MY EX worked for a marketing firm .

Yeah, I like Web Guy Greg. Let's cut him some slack so we don't scare him off!

jsanchez:

Sorry it's taken me a few days to get back to you -- been in lots of meetings with Club execs at various levels, advocating for members like you who have been giving me insight into how the Club can better serve them -- i.e. faster/better servers to support the website, shorter turn-around time for product testing, better discount offers on products for members, etc. I really enjoy corresponding on the forums with members like yourself, jsanchez, but if I spent all my time here on the forums and didn't take the time to attend meetings with Club execs/managers/etc, Club members would lose a valuable link to getting feedback and action on the concerns they raise with me here in the first place. ... So, long story short, I can't promise to answer every query personally within 24 or 48 hours, but I do spend several hours a week on the forums gathering feedback and I do voice the concerns I learn about here when I'm in meetings with people in the Club that have the authority to enact change.

To address your points: "The club has been telling me your next for a test product for th past 1 1/2 yrs and other mems. the same thing and yet you all have the nerve to be asking for more field testers when you can"t supply the ones you have now."

I'm not sure of the exact wording of the materials you are referring to, but I imagine the Club is not asking for more field testers, per se, but rather promoting the field-testing program to potential new Club members as one of several benefits of membership. And while waiting-list time for product-testing has been longer than we all would like (I was a Club member long before I was hired here), the more members the Club has, the more attractive it is to companies to partner with the Club and make products available for the program.

R.e. "i will not hold my breath for a boat to field test cause i know you all keep those for your selfs as was put in one of your mags a while back that you all field test boats . and thats why we dont get those only dollar store items." -- Several writers and/or editors might get to test-drive some boats for few hours or an afternoon in order to review and write about the performance and features of several boats in order to help Club members make better-informed decisions if they are in the market to purchase a boat. But they don't keep the boats.

If you have additional questions or concerns, feel free to contact me directly at ghuff@namginc.com.

Tight lines,

Web Guy Greg

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  ALSO HAVE A GREAT WKEND   I"LL BE AT CASINO IN LA. MYSELF

Greg: In all fairness I have to say that you seem to be trying hard to help the members. The 48 hr time frame Jesse refers to is the response time Member Services says they respond to emails within. Even allowing for weekends, those folks aren't even close! I would estimate that I have gotten exactly 2 responses from M.S. in any time frame and for each answer there have been 5 unanswered! Phone is a bit better but expect to be on hold for quite a time while "all of our customer services representatives are busy" is played on tape. When you do get through things generally get squared away but the wait time is often more than some can bear, especially if they are on a cel during working hours. Heck, I don't work and hate to spend 45 min. on 'Ignore' while some rep prays that I hang up and go away. Fortunately I have had few problems, perhaps because my expectations are realistic! Tom

and my expectations are not thats what your saying.

Pegs when one has a problem and calls costumer service they expect things to be resolved in a timely manner 1 1/2 years is not a timely maner
unfortunately not until recently has any one responded to any complaints on the forums

I love this club and will try to help my fellow members if i can.It is a lot easier for all of us to help make this a better club for everyone because now we have GREG and FACEBOOK to help resolve members problems and help to get the problem resolved.

Posted By Pegsguy on 18 Mar 2011 04:37 PM
Greg: In all fairness I have to say that you seem to be trying hard to help the members. The 48 hr time frame Jesse refers to is the response time Member Services says they respond to emails within. Even allowing for weekends, those folks aren't even close! I would estimate that I have gotten exactly 2 responses from M.S. in any time frame and for each answer there have been 5 unanswered! Phone is a bit better but expect to be on hold for quite a time while "all of our customer services representatives are busy" is played on tape. When you do get through things generally get squared away but the wait time is often more than some can bear, especially if they are on a cel during working hours. Heck, I don't work and hate to spend 45 min. on 'Ignore' while some rep prays that I hang up and go away. Fortunately I have had few problems, perhaps because my expectations are realistic! Tom

I have to agree about Greg's ratings!  Good job.  I will add a good note about the "Help Desk" phone response though.  I was on a brief vacation in GA this week (home now) and when I checked my account discovered that there was a book that was shipped in mid Feb that I still had not received.  I got through quickly (thanks, I was on my cell phone) and when I described what the isse was the gentleman on the other end (sorry help desk guy, but I can't remember what your name is or I would give you credit here) said it would be removed and, if desired, the item could be reshipped.  About 1 hr later it was off the account.  I have to say that it appears, in general, things are getting better.

The expectations I was referring to concern club benefits. A member has every right to a timely response to an inquiry about any problem, and in this regard Member Services has really dropped the ball. When talking to them (when I can reach them) I get the impression they just wish I would go away and let them get back to their Facebook page or whatever. It is a joke that Facebook was the best place to complain until Greg started. If Member Services was doing their job I don't think there would be as many complaints in the forums which should be a place to talk fishing, not complain! Tom