i will admit i was wrong it is on the e-mail that they ask for up 48 hrs to respond i got my wires cross being i was upset. hows the fishing there PEGSGUY

Not a problem, jsanchez. If you have additional questions or concerns, feel free to email me at ghuff@namginc.com.

i have one questipn why is it that the 4 times i called the club to see why i have not gotten a field test product they say let me look and come back and say your next it should arrive withing 2 to 3 months but nothing like i said its been a 1 1/2 yrs. or more.

jsanchez: Email me at ghuff@namginc.com.

Posted By ramseyetcs on 19 Mar 2011 11:38 AM

Posted By Pegsguy on 18 Mar 2011 04:37 PM
Greg: In all fairness I have to say that you seem to be trying hard to help the members. The 48 hr time frame Jesse refers to is the response time Member Services says they respond to emails within. Even allowing for weekends, those folks aren't even close! I would estimate that I have gotten exactly 2 responses from M.S. in any time frame and for each answer there have been 5 unanswered! Phone is a bit better but expect to be on hold for quite a time while "all of our customer services representatives are busy" is played on tape. When you do get through things generally get squared away but the wait time is often more than some can bear, especially if they are on a cel during working hours. Heck, I don't work and hate to spend 45 min. on 'Ignore' while some rep prays that I hang up and go away. Fortunately I have had few problems, perhaps because my expectations are realistic! Tom

I have to agree about Greg's ratings!  Good job.  I will add a good note about the "Help Desk" phone response though.  I was on a brief vacation in GA this week (home now) and when I checked my account discovered that there was a book that was shipped in mid Feb that I still had not received.  I got through quickly (thanks, I was on my cell phone) and when I described what the isse was the gentleman on the other end (sorry help desk guy, but I can't remember what your name is or I would give you credit here) said it would be removed and, if desired, the item could be reshipped.  About 1 hr later it was off the account.  I have to say that it appears, in general, things are getting better.

Ooops. Yesterday I got a bill in the mail that said my payment for the book I didn't receive is over due.  I will call again to discuss this with the help desk guys and see what happens (and of course get a name this time) and repost with the results!

Posted By ramseyetcs on 26 Mar 2011 11:50 AM

Posted By ramseyetcs on 19 Mar 2011 11:38 AM

Posted By Pegsguy on 18 Mar 2011 04:37 PM
Greg: In all fairness I have to say that you seem to be trying hard to help the members. The 48 hr time frame Jesse refers to is the response time Member Services says they respond to emails within. Even allowing for weekends, those folks aren't even close! I would estimate that I have gotten exactly 2 responses from M.S. in any time frame and for each answer there have been 5 unanswered! Phone is a bit better but expect to be on hold for quite a time while "all of our customer services representatives are busy" is played on tape. When you do get through things generally get squared away but the wait time is often more than some can bear, especially if they are on a cel during working hours. Heck, I don't work and hate to spend 45 min. on 'Ignore' while some rep prays that I hang up and go away. Fortunately I have had few problems, perhaps because my expectations are realistic! Tom

I have to agree about Greg's ratings!  Good job.  I will add a good note about the "Help Desk" phone response though.  I was on a brief vacation in GA this week (home now) and when I checked my account discovered that there was a book that was shipped in mid Feb that I still had not received.  I got through quickly (thanks, I was on my cell phone) and when I described what the isse was the gentleman on the other end (sorry help desk guy, but I can't remember what your name is or I would give you credit here) said it would be removed and, if desired, the item could be reshipped.  About 1 hr later it was off the account.  I have to say that it appears, in general, things are getting better.

Ooops. Yesterday I got a bill in the mail that said my payment for the book I didn't receive is over due.  I will call again to discuss this with the help desk guys and see what happens (and of course get a name this time) and repost with the results!

Got right through and Manuel Jacob (sorry if I spelled it wrong) said (para-phrased of course) please disregard the invoice, it was processed before I made the previous call and I will receive no further invoices for the product.  Thanks Manuel Jacob

NAFC EDITOR I SENT YOU AN E-MAIL AND MAIL DEMON SAID NOT VALID E-MAIL ACCT.

click on his icon to check his profile then add him as a friend and send him a Private message.

Jesse: I might have typed my email address incorrectly previously, so here it is again: ghuff@namginc.com. That should work for ya! -- Greg

Good Morning! I am a new life member, and have been relatively active on the "My Page" section of the website with a ranking of "New Poster". In the last week I have made a few friends and am glad to have them. I joined the Largemouth Bass group, the shore fishing group, and the Catfish group. I am interested in starting a new group for Saltwater fishing, I am confident to say that there may be some interest in this, considering that North America has thousands of miles of coastline (I live in Florida, so I do alot of saltwater fishing, as well as fresh). My question is how do I go about setting up a new group? I looked for a way on the website,but was unable to find it. Could you help me in this endeavor?  Thanks.... and Happy Fishing   charper1

Posted By charper1 on 28 May 2011 06:30 AM
Good Morning! I am a new life member, and have been relatively active on the "My Page" section of the website with a ranking of "New Poster". In the last week I have made a few friends and am glad to have them. I joined the Largemouth Bass group, the shore fishing group, and the Catfish group. I am interested in starting a new group for Saltwater fishing, I am confident to say that there may be some interest in this, considering that North America has thousands of miles of coastline (I live in Florida, so I do alot of saltwater fishing, as well as fresh). My question is how do I go about setting up a new group? I looked for a way on the website,but was unable to find it. Could you help me in this endeavor?  Thanks.... and Happy Fishing   charper1

You betcha, charper! I've created the group for you! Here's the link: http://www.fishingclub.com/my-nafc/community/social-group-directory/social-group-details/asg/23

I will make an announcement on Fishing Club's Facebook page. You might want to do some promotion through your own social media channels if you have friends and family members that fish saltwater, just to seed the group and get'er rolling!

Thanks for your interest. Good luck getting the group up and running strong!

Regards,

Greg Huff
NAFC Social Media Editor