I wanted to ask a question in the Help Center rather than posting a new topic, but I received an error msg. Didn't know if the Club was aware of this since I haven't seen any other posts regarding the Help Center error msg.

So, here's my question I was going to ask in the Help Center. I received the knife collection offer approximately 5 - 6 weeks ago. It was a nice item, but I decided not to accept the offer and mailed the knife back on the same day, in the box it originally came in, with the pre-paid return postage affixed to the box. My question is; How long does it take to get the $19.99 bill, that the club billed me, off my account? I returned the knife the same day it arrived in the mail over a month ago, and I received a late notice in the mail a few days ago, saying I hadn't paid for the knife and they wanted to be paid NOW. The reason I haven't paid for the knife is because I sent it back.  Curious if the Club received it and forgot to take it off my account, or if it got "lost" in the mail.

yes i kept getting errors and am still getting errors took me almost an hour to sign up for a membership someone needs to get on this

Posted By hoch04 on 17 Mar 2011 08:52 PM
yes i kept getting errors and am still getting errors took me almost an hour to sign up for a membership someone needs to get on this

hoch04: I responded on one of your other posts bout this too. I've sent your concern to IT, but if i had more specifics it would help them help you -- OS? Browser? and time your errors occurred? Thanks! -- Web Guy Greg

Posted By mr2105 on 01 Mar 2011 08:24 PM
I wanted to ask a question in the Help Center rather than posting a new topic, but I received an error msg. Didn't know if the Club was aware of this since I haven't seen any other posts regarding the Help Center error msg.

So, here's my question I was going to ask in the Help Center. I received the knife collection offer approximately 5 - 6 weeks ago. It was a nice item, but I decided not to accept the offer and mailed the knife back on the same day, in the box it originally came in, with the pre-paid return postage affixed to the box. My question is; How long does it take to get the $19.99 bill, that the club billed me, off my account? I returned the knife the same day it arrived in the mail over a month ago, and I received a late notice in the mail a few days ago, saying I hadn't paid for the knife and they wanted to be paid NOW. The reason I haven't paid for the knife is because I sent it back.  Curious if the Club received it and forgot to take it off my account, or if it got "lost" in the mail.

mr2105: E-mail me your name, phone number, member number and email at ghuff@namginc.com and I will have someone from Member Services contact you.

-- Regards, Web Guy Greg

(P.S. Sorry i did not see and reply to this earlier. I try to check the forums every other day or so, but i missed this post earlier)

Greg,
Member Services sent me an email on March 17, stating they received my package and my account reflects the return.
Also, I checked the Help Center icon today, and it is working now.
Thanks,
Matt

Excellent, Matt. Glad you're all dialed in now!

Regards,

Greg